Our Shipping Policy
Standard shipping includes costs for third party transit and all product-handling costs.
Standard delivery for shipping will arrive within 7 to 10 days, following credit card authorization.
Standard deliveries are handled by FedEx based on state availability. All shipments require a signature for receipt.
Signatures must be obtained by individuals over the age of 18 years. Shipping charges are calculated during the checkout process.
Where online tracking is available, the tracking info is included in your "Invoice Confirmation" e-mail.
Tracking may take up to 24 hours to appear in our system due to delays in receiving information from carriers.
In instances where one or more items in your order is not available for immediate shipment, we will notify you
and offer a substitution recommendation or offer to hold your order until all items are available for shipment.
Orders placed by 12:00pm EST will ship the same day, orders received after 12:00pm EST will ship the next business day. All orders will only be shipped after successful credit card verification. We strive to ship your order out ASAP however due to high order volumes your order shipment might be delayed.
Same day shipping is not available for Saturday or Sunday.
Express Shipping is available for all items throughout the AlphaOps.com store. Express shipping is not available for Saturday or Sunday deliveries.
FREE Shipping Promotion
This offer is for free standard (UPS / FedEx / USPS Ground) shipping to one address and does not include 1-day or 2-day, Express, or Overnight delivery or orders shipped to multiple addresses.
Offer applies to shipments to the contiguous 48 states and is not valid for international addresses.
This offer is not combinable with any other offers and cannot be applied to previous orders.
A minimum order of $199 excluding taxes and additional shipping charges is required.
PLEASE BE AWARE THAT FEDEX / UPS / USPS GROUND SERVICE (Non-Express/Priority Service) DOES NOT GUARENTEE THE DELIVERY OF YOUR PACKAGE BY A SPECIFIC DATE. VARIABLES LIKE WEATHER, TRAFFIC, AND ACTS OF GOD MAY DELAY YOUR PACKAGE.
IF YOUR ORDER IS TIME CRITICAL PLEASE SELECT EXPRESS DELIVERY OPTIONS WITH THESE COURIERS.
If you have any questions regarding this promotion, please contact our customer service department.
Tracking Your Order
To assist you track the status of your shipment, we email you the order tracking number
associated with your shipments the day the order is sent. Sign-in to the "My Accounts" page and go to the "My Orders" Section to check the status of
your order. Please note that it may take 24 hours
before tracking information appears on the carrier's web site once your product(s) have been listed as "shipped" in our system.
If you think your order is late, please note that:
Credit card authorization and verification must be received prior to processing.
Express orders placed after 12:00 pm EST will ship the next business day.
Delivery and processing of orders occurs Monday through Friday, excluding holidays.
If you have any questions about your order, please contact us at: customercare@AlphaOps.com or reach us at: 770-906-2315
Our Return policy
AlphaOps.com guarantees that products that we sell are brand new from the manufacture. Your satisfaction is our first priority.
If, for any reason, you are dissatisfied with your order and would like to return products, please contact us within 5 days upon receipt of your order. All returned products are subject to a 20% restocking fee. The restocking fee will not apply if the return is the result of an error by AlphaOps. Shipping fees are not refundable. All returns must be preapproved by AlphaOps and must be assigned a return authorization number (RMA). All returns must be in new condition with original box, packaging, manuals and must not have been installed.
All defective items or missing parts should be reported to the manufacture immediately. We can help you pull weight with the manufactures however it's ultimately the manufactures responsibility to replace your defective item.
ALL SALES ARE FINAL ON AMMUNITION!
If your item came with a free gift, the gift must also be returned in new and unused condition to receive the full refund.
Items Marked on "Sale" or "Special" page items are not refundable.
For fastest results, contact us by emailing customercare@AlphaOps.com or call us at 770-906-2315
Please allow up to 21 days for processing exchanges or returns.
Credit Card Refunds
Upon receiving your returned shipment, we will process a refund to the form of payment used at time of purchase.
Please allow 1-2 billing cycles for the refund credit to appear on your statement.